GogiPet the professional for dogs, cats and dog grooming equipment
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Data protection

GogiPet dog grooming supplies, dog supplies and cat supplies
GogiPet Dog products and cat products

Protection of your personal data

The person responsible within the meaning of the General Data Protection Regulation, other data protection laws applicable in the Member States of the European Union and other provisions with data protection character is:

Onlinezoo e. U.
Witzelsbergergasse 20/11
1150 Wien

A. General information on data processing

Legal basis for the processing of personal data
Insofar as we obtain the consent of the data subject for processing operations involving personal data, Article 6 (1) (a) of the EU General Data Protection Regulation (GDPR) serves as the legal basis for the processing of personal data.

When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 (1) (b) DSGVO serves as the legal basis. This also applies to processing operations that are necessary for the performance of pre-contractual measures.

Insofar as the processing of personal data is necessary for the fulfilment of a legal obligation to which our company is subject, Art. 6 (1) c DSGVO serves as the legal basis.

In the event that vital interests of the data subject or another natural person make processing of personal data necessary, Art. 6 (1) (d) DSGVO serves as the legal basis.

If the processing is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 (1) lit. f DSGVO serves as the legal basis for the processing.





B. Provision of the website and log files

Every time our website is accessed, data and information is collected by an automated system.
The following data is collected:

This data is stored in the log files of our system. This data is not stored together with other personal data of the user.

Legal basis for data processing
The legal basis for the temporary storage of the data and the log files is Art. 6 para. 1 lit. f DSGVO

Purpose of the data processing
The storage in log files is done to ensure the functionality of the website. These purposes are also our legitimate interest in data processing according to Art. 6 Para. 1 lit. f DSGVO.


Duration of storage
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.

Possibility of objection and removal
The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility for the user to object.


C. Use of cookies

Our internet pages use cookies in several places. Cookies are small text files that are stored on your computer and saved by your browser. This makes it possible to store specific information related to you, the user, on your PC while you are visiting our website. Cookies help to determine the frequency of use and the number of users of a website, as well as to make the internet offer as comfortable and efficient as possible for you.

The following information is stored by cookies:

- A session ID to be able to assign your current shopping cart to you.

- A customer ID to be able to identify you when you are logged into your customer account.

- The most recently viewed articles (if you have not deactivated this function)

- A list with the IDs of the products currently in the shopping cart.

Legal basis for data processing
The legal basis for the processing of personal data using technically necessary cookies is Art. 6 para. 1 lit. f DSGVO.

The legal basis for the processing of personal data using cookies for analysis purposes is Art. 6 para. 1 lit. a DSGVO if the user has consented to this.
Purpose of the data processing
The purpose of using technically necessary cookies is to simplify the use of websites for users.

The analysis cookies are used for the purpose of improving the quality of our website and its content. These purposes are also our legitimate interest in processing the personal data according to Art. 6 (1) lit. f DSGVO.

Duration of storage
Cookies are stored on the user's computer and transmitted to our site by the user. Therefore, you as a user also have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time.
Possibility of objection and removal
It is also possible to use our website without cookies. You can deactivate the storage of cookies in your browser, restrict them to certain websites or set your browser to notify you as soon as a cookie is sent. Please note, however, that in this case you will have to expect a restricted display of the page and restricted user guidance. Purchasing is only possible with activated cookies.



Registration as a customer

If you would like to take advantage of our offers on the Onlinzoo website as a customer, you must register and provide personal data. In the case of registration as a customer, the data entered by you in this context in the respective input mask will be transmitted to us.

As part of the registration process, the user's consent to the processing of this data is obtained.

Legal basis for data processing
The legal basis for the processing of the data is Art. 6 (1) lit. a DSGVO if the user has given his or her consent. If the registration serves the fulfilment of a contract to which the user is a party or the implementation of pre-contractual measures, the additional legal basis for the processing of the data is Art. 6 para. 1 lit. b DSGVO.

Purpose of the data processing
Registration of the user is necessary for the fulfilment of a contract with the user or for the implementation of pre-contractual measures. After registration, the stored data will be displayed when you log in again and does not have to be entered again. The data entered during registration will also be used as your contact data when concluding a contract.

Duration of storage
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. This is the case for data collected during the registration process for the fulfilment of a contract or for the implementation of pre-contractual measures when the data is no longer required for the implementation of the contract. Even after the conclusion of the contract, there may be a need to store personal data of the contractual partner in order to comply with contractual or legal obligations.

Possibility of objection and removal
As a user, you have the option of cancelling your registration at any time. You can have the data stored about you changed at any time. You can edit your data after logging in as a registered user and remove or change all data entered.


E. Contact by e-mail

You can contact us via the e-mail address given on our website or via the contact form provided.

If you contact us via the contact form, your surname, first name and e-mail address will always be transmitted to us. In addition, the IP address of the user and the date and time are stored.

For the processing of the data, your consent is obtained during the sending process and reference is made to this data protection declaration.

If you contact us by e-mail, your e-mail address and your message will be transmitted to us and stored by us.
Legal basis for data processing
The legal basis for the processing of the data is Art. 6 para. 1 lit. a DSGVO if the user has given his consent.

Purpose of the data processing
The processing of personal data from the input mask of the contact form serves us solely to process the contact. In the case of contact by e-mail, this also constitutes the necessary legitimate interest in processing the data.
Duration of storage
The data will be deleted after your request has been dealt with and answered, unless the request has turned into a contractual relationship.

Possibility of objection and removal
The user has the possibility to revoke his consent to the processing of personal data at any time. The revocation can be made by sending an e-mail or by contacting us by telephone or post.

All personal data stored in the course of contacting us will be deleted in this case.

F. Disclosure of data to third parties

As part of the execution of the order placed, it is necessary that we transmit your name and address consisting of street and place of residence to our parcel service provider. The transmission is necessary in order to be able to deliver your order. The transmission of data is limited to the necessary minimum. Only the data necessary for the delivery of your consignment will be transmitted. After delivery of the goods, the data will be deleted from the parcel service provider and the shipping company.

By placing the order, you consent to the transfer of the data described above to our parcel service providers for the delivery of the goods. With regard to your rights, the provisions listed in this and the following sections apply accordingly.

G. Rights of the data subject

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis us (the data controller):
1) Right to information
You may request confirmation from the controller as to whether personal data relating to you is being processed by us.

If there is such processing, you can request information from the controller about the following:

a. the purposes for which the personal data are processed;

b. the categories of personal data which are processed;
c. the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;

d. the planned duration of the storage of the personal data relating to you or, if specific information on this is not possible, criteria for determining the storage duration;
e. the existence of a right to rectify or erase personal data concerning you, a right to have processing restricted by the controller or a right to object to such processing;
f. the existence of a right of appeal to a supervisory authority;
g. any available information on the origin of the data if the personal data are not collected from the data subject;
h. any available information on the origin of the data if the personal data are not collected from the data subject;
You have the right to request information on whether personal data concerning you is transferred to a third country or to an international organisation. In this context, you may request to be informed about the appropriate safeguards pursuant to Art. 46 of the GDPR in connection with the transfer.

2) Right of rectification
You have a right of rectification and/or completion vis-à-vis the controller if the personal data processed concerning you are inaccurate or incomplete. The controller shall carry out the rectification without undue delay.
3) Right to erasure
3.1) You may request the controller to delete the personal data concerning you without delay and the controller is obliged to delete this data without delay if one of the following reasons applies:

a. The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.

b. You withdraw your consent on which the processing was based pursuant to Art. 6 (1) a or Art. 9 (2) a DSGVO, and there is no other legal basis for the processing.

c. You object to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21(2) of the GDPR.
d. The personal data concerning you have been processed unlawfully.

e. The deletion of the personal data concerning you is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject.

f. The personal data concerning you was collected in relation to information society services offered pursuant to Art. 8(1) DSGVO.

3.2) If the controller has made the personal data concerning you public and is obliged to erase it pursuant to Article 17(1) of the GDPR, it shall take reasonable steps, including technical measures, having regard to the available technology and the cost of implementation, to inform data controllers which process the personal data that you, as the data subject, have requested that they erase all links to, or copies or replications of, that personal data.

3.3) The right to erasure does not exist insofar as the processing is necessary

a. to exercise the right to freedom of expression and information;

b. for compliance with a legal obligation which requires processing under Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;

c. for reasons of public interest in the area of public health pursuant to Art. 9 para. 2 lit. h and i as well as Art. 9 para. 3 DSGVO;

d. f(b) for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes pursuant to Article 89(1) of the GDPR, where the right referred to in paragraph 1 is likely to render impossible or seriously prejudice the achievement of the purposes of such processing; or

e. for the assertion, exercise or defence of legal claims.

4) Right to restrict processing
You may request the restriction of the processing of personal data concerning you under the following conditions:

a. if you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;

b. the processing is unlawful and you refuse the erasure of the personal data and instead request the restriction of the use of the personal data;

c. the controller no longer needs the personal data for the purposes of processing, but you need it for the assertion, exercise or defence of legal claims, or
d. if you have objected to the processing pursuant to Art. 21 (1) DSGVO and it has not yet been determined whether the legitimate reasons of the controller outweigh your reason.

Where the processing of personal data concerning you has been restricted, such data may be processed, with the exception of storage, only with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of substantial public interest of the Union or of a Member State.

If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

5) Right to information
If you have asserted the right to rectification, erasure or restriction of processing against the controller, the controller is obliged to communicate this rectification or erasure of the data or restriction of processing to all recipients to whom the personal data concerning you have been disclosed, unless this proves impossible or involves a disproportionate effort

6) Right to data portability
You have the right to receive the personal data concerning you that you have provided to the controller in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance by the controller to whom the personal data has been provided, provided that

a. the processing is based on consent pursuant to Art. 6 para. 1 lit. a DSGVO or Art. 9 para. 2 lit. a DSGVO or on a contract pursuant to Art. 6 para. 1 lit. b DSGVO and

b. the processing is carried out with the aid of automated procedures.

In exercising this right, you also have the right to have the personal data concerning you transferred directly from one controller to another controller, insofar as this is technically feasible. This must not affect the freedoms and rights of other persons.

The right to data portability does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

7) Right of objection
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6(1)(e) or (f) DSGVO; this also applies to profiling based on these provisions.

After an objection, the controller shall no longer process the personal data concerning you unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims.

If the personal data concerning you is processed for the purposes of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purposes of such marketing; this also applies to profiling insofar as it is related to such direct marketing.

If you object to the processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.

You have the possibility, in connection with the use of information society services, notwithstanding Directive 2002/58/EC, to exercise your right to object by means of automated procedures using technical specifications.


8) Right to revoke the declaration of consent under data protection law
You have the right to revoke your declaration of consent under data protection law at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.


9) Automated decision in individual cases

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision

a. is necessary for the conclusion or performance of a contract between you and the responsible person,

b. is authorised by legislation of the Union or the Member States to which the controller is subject and that legislation contains adequate measures to safeguard your rights and freedoms and your legitimate interests, or

c. is done with your express consent.

However, these decisions may not be based on special categories of personal data pursuant to Article 9(1) of the GDPR, unless Article 9(2)(a) or (g) applies and appropriate measures have been taken to protect the rights and freedoms and your legitimate interests.

With regard to the cases referred to in a. and c., the controller shall take reasonable steps to safeguard the rights and freedoms as well as your legitimate interests, including at least the right to obtain the intervention of a person on the part of the controller, to express his or her point of view and to contest the decision.

10) Right to complain to supervisory authorities

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or the place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR.

The supervisory authority to which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Article 78 GDPR.